Terms of service
Last updated: 8 October 2026
These terms and conditions apply to every visit to harlowhatters.com and every order you place with Harlow Hatters. Please read them carefully before ordering. By placing an order, you accept these terms.
1. About us
Harlow Hatters, registered with the Dutch Chamber of Commerce (KvK) under number 42163873.
Email: support@harlowhatters.com
Further details are available in our Legal notice.
2. Definitions
- "We", "us", "our": Harlow Hatters.
- "You": the person visiting our website or placing an order.
- "Consumer": a person acting for purposes outside their trade, business or profession.
- "Order": your request to buy one or more products through our website.
3. Our offer and products
We describe and photograph our products as accurately as possible. Small differences in colour, texture or finish compared to the images can occur, for example due to screen settings. Obvious mistakes or errors in our offer, such as a clearly incorrect price, are not binding on us. If this affects your order, we'll contact you and you can choose to cancel it at no cost.
All offers are subject to availability. If a product turns out to be unavailable after you've ordered, we'll let you know as soon as possible and refund any amount paid for that product.
4. Your order and the contract
A contract is formed when you complete your order and receive our order confirmation by email. You must be at least 16 years old, or have permission from a parent or guardian, to place an order.
We may refuse or cancel an order if we have reasonable grounds, for example suspected fraud or an obvious pricing error. In that case we'll refund any amount you've paid.
5. Prices and payment
Prices are shown in euros and include VAT, unless stated otherwise. Shipping costs are shown separately at checkout before you complete your order. For orders to countries outside the EU and the UK, import duties, taxes or handling fees may apply; see our Shipping policy.
Payment is made at checkout using one of the payment methods offered. Your order is processed once payment has been received.
6. Sales, discounts and promotions
From time to time we run sales and promotions, such as discounts or multi-buy offers. The conditions of each promotion are shown on the website while it runs. Unless stated otherwise, promotions can't be combined and can't be applied to orders that have already been placed. We may change or end a promotion at any time; this doesn't affect orders already placed. For returns of products bought during a promotion, see our Refund policy.
7. Delivery
We deliver to the countries listed in our Shipping policy. The delivery times stated there are estimates. If your order is delivered more than 30 days after it was placed and we haven't agreed otherwise, you may cancel it at no cost and we'll refund what you paid.
The risk of loss of or damage to the products passes to you once you, or someone you've nominated, receive them.
8. Returns and right of withdrawal
Our returns process, including the return period and conditions, is described in our Refund policy. This doesn't affect your statutory rights as a consumer.
9. Warranty and faulty products
Our products comply with the contract and with the specifications stated in the offer. As a consumer you have a legal right to products that are fit for normal use (legal guarantee). If a product is faulty or not as described, please contact us at support@harlowhatters.com with your order number and a photo. We'll offer a repair, replacement or refund in line with the law.
The legal guarantee doesn't cover damage caused by normal wear and tear, improper use, failure to follow care instructions, or alterations made after delivery.
10. Liability
Our liability is limited to the amount you paid for the product concerned. We're not liable for indirect damage, such as consequential loss or lost profits. These limitations don't apply if the damage is caused by our intent or gross negligence, or where liability can't be limited by law.
11. Force majeure
We're not responsible for delays or failure to perform caused by circumstances beyond our reasonable control, such as natural disasters, pandemics, strikes, carrier disruptions, customs delays or government measures. If such a situation lasts longer than 30 days, both you and we may cancel the order, in which case we'll refund what you've paid.
12. Intellectual property
All content on this website, including texts, images, logos and designs, is owned by or licensed to Harlow Hatters. You may not copy, reproduce or use any of it without our prior written permission.
13. Privacy
We handle your personal data with care. Read our Privacy policy to find out how we collect and use it.
14. Complaints
Not happy with something? Email us at support@harlowhatters.com with a clear description of your complaint. We'll confirm receipt within 1–2 business days and aim to resolve it within 14 days. If we need more time, we'll let you know.
15. Changes to these terms
We may update these terms from time to time. The version shown on our website at the moment you place your order applies to that order.
16. Applicable law and disputes
These terms and every order are governed by Dutch law. If you're a consumer living in another country, you keep the protection given to you by the mandatory consumer laws of that country. Disputes will be submitted to the competent court in the Netherlands, unless the law gives you as a consumer the right to bring the dispute before the court of your place of residence.
