Shipping policy

Last updated: 8 October 2026

Delivery time

Orders are delivered within 7–12 calendar days from the moment you place your order. This includes order processing and transit. Your caps are shipped from our partner warehouse in Asia.

In rare cases, delivery can take longer due to customs checks, public holidays, peak seasons or carrier delays. If your order hasn't arrived after 20 calendar days, please contact us and we'll look into it straight away.

Shipping rates

Destination	Rate
Netherlands	€6.95
European Union (other EU countries)	€12.95
International (United Kingdom, Switzerland, Norway, United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, United Arab Emirates, Israel)	€19.95

The shipping cost is shown at checkout before you pay. One shipping fee applies per order, regardless of how many caps you order. We currently don't ship to countries that are not listed above.

Order tracking

Once your order has been shipped, you'll receive an email with a tracking number so you can follow your parcel. Tracking information can take 1–3 days to show updates after dispatch.

Customs, duties and taxes

All prices include VAT. For orders to the European Union and the United Kingdom, import VAT and customs duties are calculated and charged at checkout, so there is nothing extra to pay on delivery.

For orders to other countries, import taxes, customs duties and/or a carrier handling fee may apply on delivery. These are not included in our prices and are payable by the recipient.

If you refuse to pay these charges and the parcel is returned to us, we will refund the order minus the original shipping cost and any return costs we incur.

Address details

Please check your shipping address carefully before completing your order. We are not responsible for parcels that cannot be delivered because of an incorrect or incomplete address. Need to change your address? Email us as soon as possible. We can only make changes before your order has been shipped.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, please contact us within 14 days of the expected delivery date, with your order number and, for damage, a photo. We will send a replacement or issue a refund.

Questions?

Email us at support@harlowhatters.com and we'll get back to you within 1–2 business days.